Frequently asked questions
You have the questions, we have the answers. In fact, there are some questions that come up more often than others, and of course we also have an informative FAQ section for this. Whether it's orders, shipping, accounting or product-related areas for the use of our PMU equipment, you'll find our collective knowledge here.
So click through the individual topics and if you still have any questions, just write to us using our contact form!
For further questions, please click on the button and send us your request via our contact form.
Our Company & your account
Under "my account" you can change your billing address or password at any time.
If you are unsure, you can of course contact us at any time!
You are a PMU-Artist from the south of Germany or just passing through? Then stop by at our Streetshop!
Directly at the A8 (next to LEGO-Land) between Stuttgart and Munich.
Body Cult Beauty by Body Cult GmbH
Wilhelm-Maybach-Str. 1
89312 Günzburg
Phone: +49 (0) 8221 257 330
Opening hours: Mon-Fri 8.00 a.m. - 5.00 p.m.
To give PMU novices or PMU customers the opportunity to gain access to high-quality products, you can also register as a private customer in our online store and thus have access to selected items!
Shipping
As soon as your DHL package leaves our warehouse, you will automatically receive an email in which you will find all the data, including a link, to track the status of your package.
If you have not received this email, you can always send us a short email or contact us by phone, then we will gladly send you the tracking number!
We ship your order within Germany free of shipping costs. This only applies to online orders with DHL from 100,- € net value of goods & GLS from 250,- € net value of goods.
No, we have no minimum order value. You can also order from us at a small price.
Products
All pigments that you can find in our online store are tested to the current REACH specifications and therefore REACH-compliant and can be used without hesitation.
You can always send us an email with your question: hello@bodycult-beauty.de
Or you can simply call us at the following number:
+49 8221 25733-0
You can also find the tab "Questions about the item" at every product. Here you can also send us your message or question directly.
You can download all the ink certificates we have here.
Yes we do offer training courses!
Basic Theory
Practice Eyebrow
Practice Eyeliner
Practice Lips
Under the following link you will find more information regarding our training courses: https://www.bodycult-beauty.de/Seminars
If you're not quite sure if PMU is the right thing, you can also choose our trial course.
Payment
If you have misplaced your invoice, you can request a new invoice by e-mail at any time.
To do this, we need your name, customer number, date of purchase and, ideally, the invoice number (if necessary, the exact amount of the invoice).
As soon as we have this information, we will send you a new invoice by e-mail.
No, unfortunately only one voucher can be redeemed per order when ordering online.
If you want to redeem another voucher, please let us know in advance by e-mail or phone.
Important: we always need your order number and the second or third voucher code to be redeemed.
Please note: a redemption of the second voucher is only possible if no payment has been made yet!
After you have sent your order, you will receive the payment details by email.
Once you have transferred the money, you have to expect 1 - 2 business days extra, which the bank needs to credit the money to our account.
As soon as we receive the confirmation from the bank, your package will be on its way!
Refunds are always collected in our accounting department, so this can always take a few days.
However, you can expect the repayment on your account within the next 4-5 days.
Return - Complaint
You can find all the information you need for this under the right of withdrawal for consumers.
Please note that this right of withdrawal only applies to consumers and commercial customers are excluded.
External damage: If external damage (e.g.: major holes in the carton) to the package was detected by the shipping partner upon delivery, then refuse to accept the package from the package carrier with the reason: "External defects".
Damage inside the package: If the damage is not visible externally and only becomes apparent when unpacking, then please click on the link below. The damage report form can be downloaded via this. The completed form, together with the damaged goods (including all present shipment components), must be handed in to the nearest branch within the next 7 working days. After processing, the respective branch will inform you of the inspection result.
Click here for the damage report form.
You can contact us here at any time, just have your customer number or order number ready.
We will then initiate an investigation for you with DHL:
What happens now?
- DHL checks whether all the information required for the search is available.
- DHL searches for your package. Due to high parcel volumes, this step can take up to 3 weeks in individual cases.
As soon as DHL has found your package or is certain that your package has been lost, they will contact us again and we can discuss the next steps with you.
Product help
First step for troubleshooting: reset the battery. (Manuals attached)
Bellar Air Manual
Flux Mini Manual
If there is still a problem, please do not hestitate to contact us.
No. Cheyenne machines are a plug and play system. The enclosed design has been engineered to make any maintenance or lubrication of the engine obsolete.
Opening and/or lubricating your machine will most likely cause the machine to fail. This will also void the warranty.
Frequently asked questions about PMU products
We recommend the "Artyst" eyebrow pigments.
An orange-red tone is required.
Example using the ATOM-X:
Eyebrow powder - 6 volts
Eyebrow hairs - 8 volts
Eyeliner - 6 volts
Lip contour - 7 to 8 volts
Lip shading - 6 to 8 volts depending on technique and lip
There is no general answer to this question. Here is our recommendation!
Beginners - XION Mini S or Bellar Justification The needle stroke is softer here and therefore pigmentation on the eye is possible.
Professionals, on the other hand, tend to use XION Mini, Apollo or Bellar Air & Bellar v2
This varies from manufacturer to manufacturer. Artyst and Perma Blend are hybrid colors and therefore color-intensive and color-stable. This means that these colors do not tilt and have no major color change.
Eyebrow powder technique 1er 0,30mm + 3er 0,18mm
Eyebrow hair drawing 1er 0,20mm - 0,25mm - 0,30mm + 3er 0,18mm
Eyeliner 3er 0,18 justification - much color flow, therefore more efficient and gentle.
Lip contour 1er 0,30mm + 3er 0,18mm 0,20mm 0,25mm 0,30mm depending on the intensity of the lip area
Shading 3s 0.18mm Flat Slope or Magnum depending on technique
Depending on the manufacturer, between 6 - 12 months.
The exact information can be found on the bottles.
All colors that we have in our online store can be mixed. However, only from the same manufacturer. Each manufacturer has different compositions and therefore mixing different companies is not advisable, as a color change cannot be ruled out.
A fine 3 is usually used (0.18mm - 0.20mm - 0.25mm)
PMU pigments are generally melanin-permeable, except for the light shades that are used for concealing and are specially produced for this purpose. These are mostly skin tones or paramedical PMU colors.
No, due to the high pigmentation of tattoo inks, they are not recommended for the PMU area.